At My Embosser, we want you to love your personalized purchase. If you're not completely satisfied, we're here to help.
90-Day Satisfaction Guarantee
We stand behind the quality of our products with a 90-Day Satisfaction Guarantee.
If you are not completely satisfied with your purchase, please contact us within 90 days of receiving your order. Depending on the circumstances, we may offer a replacement, refund, or another suitable resolution.
Personalized Products
Because our products are custom-made, personalized items cannot be returned for resale.
However, if your item arrives damaged, defective, or contains an error caused by us, we will gladly replace it or issue a refund at no additional cost.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once production has begun, personalized orders generally cannot be modified or canceled.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us through our Contact Us page within 14 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging, if applicable
After reviewing your request, we will arrange an appropriate solution, such as a replacement or refund.
Refunds
If your refund request is approved, your refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days after processing for the refund to appear, depending on your bank or payment provider.
Non-Refundable Situations
Refunds or replacements may not be available for:
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Customer-provided spelling, punctuation, or formatting errors
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Incorrect personalization details submitted during checkout
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Uploaded artwork or logos supplied by the customer that contain errors
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Damage caused by misuse, improper handling, or normal wear and tear
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Requests made after the applicable return or guarantee period
Lost Packages
If your package is lost in transit, please contact us through our Contact Us page. We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
Contact Us
If you have any questions about returns, refunds, or replacements, please contact us through our Contact Us page. Our team will be happy to assist you.